In the 1950s, 3-D movies delighted viewers with their startling depth. Today, customer service has its own three dimensions -- the human, business, and hidden dimensions -- that give depth to every ...

In today’s digital-first world, consumers demand personalized service in the palm of their hands. Across industries, these changing expectations present a unique opportunity for service providers to ...

With all the talk of social media and other new approaches for customer service, it’s easy to overlook the importance of that old-time communication medium, email. This week, KANA Software released a ...

Now in its 14th year, the study measures customer satisfaction with high-speed Internet service based on five factors: performance and reliability; cost of service; billing; offerings and promotions; ...